Why does Lockwood collect personal information?
Lockwood collects personal information primarily to provide you with its products and services, inform you about them, comply with its contractual and legal obligations, run promotions and other marketing activities, and manage its relationship with you by responding to your inquiries and providing you with information about products, services and events, that may be of interest to you. We do not use, share or disclose personal information collected or received through this website except as set out in this statement.
How does Lockwood collect personal information?
Lockwood may collect your information in person via customer service or sales staff, through its websites, social media pages, phone calls, at show homes, and through other electronic devices or apps (Collection Channels).
What personal information does Lockwood collect?
Lockwood collects personal information necessary for providing its products and services and informing you about them. This includes, through the Collection Channels, information such as your name, date of birth, phone number, email, home addresses, building site address, and details to assist with customer relationship management and market research, including your interests, experiences, and preferences. For specific contract or finance purposes, Lockwood may collect loan application information, financial/banking information, and guarantor/next of kin contact details through Collection Channels. Additionally, through Service Provider Channels, Lockwood may gather information about your employment or trading history and any business, company, or related entity you are involved with.
How does Lockwood use your personal information? To whom will it be disclosed?
Lockwood may use your personal information for the primary purpose for which it was collected, as specified in a privacy collection statement through a particular Collection Channel or Service Provider Channel, or for a purpose that could be reasonably expected at the time the information was collected. Lockwood may also use your personal information for a related secondary purpose. By submitting your personal information, you consent to Lockwood using it to:
a) Provide you with products or services;
b) Complete an activity that you have chosen to undertake;
c) Administer Lockwood’s relationship with you;
d) Monitor online activity on the Lockwood website(s) and/or application(s);
e) Market, improve, and add to Lockwood’s products and services (including online);
f) Respond to a serious threat to an individual’s life or to public health or safety;
g) Respond to suspected unlawful activity; or
h) Where required or authorized by law.
Lockwood may disclose personal information to other entities in the Lockwood group of companies to help achieve one of the purposes described above or as required by law. Lockwood may also provide personal information:
a) To third parties engaged by Lockwood to provide services, including IT services such as storing and managing databases, processing credit card information, mail outs, debt collection, marketing research, and advertising; and
b) To third parties authorized by you to receive personal information held by us.
Will you receive direct marketing?
If you provide us with your personal information and consent to receive direct marketing communications from Lockwood, you authorise us to send you promotional messages and materials related to Lockwood products and services unless you request to stop receiving direct marketing communications. Lockwood’s direct marketing messages and materials will contain an opt-out statement (including, for electronic messages, a functional unsubscribe facility) that you may request not to receive direct marketing communications. If you do not wish to receive marketing or other communications from us, please submit a request not to receive direct marketing communications or use the unsubscribe facility provided in the most recent communication from us or contact us using the details provided.
Will your information be disclosed overseas?
Lockwood is unlikely to disclose your personal information to any person or entity outside New Zealand but will inform you if and when this becomes necessary.
Does Lockwood use ‘cookies’?
Yes. When you use Lockwood’s website(s) and/or app(s), Lockwood or its IT service providers may obtain information using technologies such as cookies, tags, web beacons, and navigational data collection (log files, server logs, and clickstream data) to better understand your user experience. For example, Lockwood or its IT service providers may collect information like the date, time, and duration of visits and which webpages are accessed. This information is generally not linked to your identity except where it is accessed via links in Lockwood electronic messages or where you have identified yourself. Lockwood may use knowledge of your user experience to better understand what products or services may be of interest to you.
Will this Privacy Policy change?
Lockwood may amend this Privacy Policy from time to time. Amendments will be effective immediately upon notification on this website.
Who can you contact about your personal information?
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or have it corrected, please get in touch with us at info@lockwood.co.nz, call 0508 562696 (+6473477691 international), or by mail to Private Bag 3034, Rotorua 3046.